Herbal Truly.

Herbal Truly.

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Getting all of the Herbal Benefits you need simply cannot be done without Herbal Truly.

Herbal Truly is only brand that offers 100%, end to end tested organic products.

Gulgasht, Multan, Punjab, Pakistan

Refund Policy

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Refund Policy

Last Updated: 24-11-2025

Overview

At Herbal Truly, we are committed to providing high-quality herbal products to our customers. Due to the nature of our products, we maintain a strict refund policy to ensure product safety and integrity.

24-Hour Refund Policy

We offer a 1-day (24-hour) refund policy from the time you receive your delivery. If you wish to request a refund, you must contact us within 24 hours of receiving your parcel.

Eligible Reasons for Refund

Refunds will only be considered for the following circumstances:

  • Damaged Products: Items that arrive damaged, broken, or compromised during shipping
  • Wrong Items: You received incorrect products that were not part of your order
  • Defective Products: Items that are defective, expired, or do not meet quality standards
  • Missing Items: Products listed on your order but not included in the delivery
  • Tampered or Unsealed Products: Items that appear to have been opened or tampered with before delivery

Non-Refundable Circumstances

We cannot accept refund requests for:

  • Change of Mind: If you no longer want the product after ordering or receiving it
  • Mistaken Orders: If you accidentally ordered the wrong product or quantity
  • Buyer’s Remorse: General dissatisfaction without a valid defect or damage
  • Used Products: Items that have been opened, used, or partially consumed
  • Expired Time Window: Requests made more than 24 hours after delivery

How to Request a Refund

If you believe your order qualifies for a refund, please follow these steps:

Step 1: Contact Us Immediately

Reach out to our customer service team within 24 hours of receiving your delivery:

  • Email: info@herbaltruly.com

Step 2: Provide Required Information

Include the following details in your refund request:

  • Order number
  • Full name and contact information
  • Photos or videos clearly showing the issue (damaged, wrong, or defective items)
  • Date and time of delivery
  • Detailed description of the problem

Step 3: Wait for Approval

Our team will review your request within 1-2 business days. We may contact you for additional information or clarification.

Step 4: Return the Product (If Required)

If your refund is approved, we may require you to return the product:

  • Products must be returned in their original condition and packaging
  • We will provide return shipping instructions
  • Return shipping costs may be covered by us for eligible claims

Refund Processing

Once your refund request is approved:

  • Processing Time: Refunds will be processed within 5-7 business days
  • Refund Method: Refunds will be issued to your original payment method
  • Bank Processing: Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider

Important Notes

Product Safety and Health Considerations

As we sell herbal and health-related products:

  • We cannot accept returns of opened or used products due to health and safety regulations
  • All returned products must be unopened and in their original sealed packaging
  • We reserve the right to refuse refunds if products show signs of use or tampering

Proof of Delivery

  • The 24-hour refund window begins from the time the courier confirms delivery
  • If you were not available to receive the parcel, the time starts when you first collect it
  • Please check your delivery thoroughly upon receipt

Quality Assurance

  • All our products undergo quality checks before dispatch
  • We use secure packaging to minimize damage during transit
  • Claims for damaged products may require photo or video evidence taken during unboxing

Exchanges

We do not offer direct product exchanges. If you received a wrong or defective item:

  1. Request a refund following the process above
  2. Place a new order for the correct product

Order Cancellations

  • Orders can be cancelled before shipment without any charges
  • Once an order has been shipped, our standard refund policy applies
  • Contact us immediately if you wish to cancel an order

Contact Us

If you have questions about our refund policy or need to initiate a refund request:

[Your Company Name]
Email: info@herbaltruly.com
Business Hours: 9:00 AM – 9:00 PM
Address: Multan, Punjab, Pakistan

Please read this policy carefully before making a purchase. By placing an order, you acknowledge that you have read, understood, and agree to this refund policy.